Skip to main content
StandardFilings

Refund Policy

Last updated: October 29, 2026

This policy is part of our Terms of Service and says the same thing as our guarantee page. The line that matters most is when we submit your filing to the state. Your order page shows that date as soon as it happens.

The short version

  • Before we submit to the state: cancel and get back everything you paid, including the state's fee, which we haven't paid yet, except the $20 filing & processing charge.
  • Filing & processing ($20): not refundable once your order is paid, unless we cancel the order or can't file it, in which case it is refunded with everything else.
  • After we submit: the state's fee has been paid to the state and isn't refundable, even while the state is still reviewing the filing, unless the state returns it. Our service fee has been earned and is refundable only under the guarantee below.
  • State rejects it because of our error: we fix it and refile at no cost to you. If we still can't get it filed, we refund our service fee.
  • State rejects it because of the information you gave us: one correction and refiling at no service fee. Any extra fee the state charges is yours.
  • Same-day ($99) or next-day ($49) upgrade: refunded if we miss the submission day you paid for, for a reason within our control.
  • Operating agreement ($99): refunded if you cancel the whole order before we submit, or if the document is defective.
  • Registered agent: if your order is refunded before we submit, the agent's first year is refunded too. An unwanted yearly renewal is refunded if you ask within 30 days of the charge.

1. Before we submit: refund of everything but filing & processing

In short: until your filing is submitted to the state, you can cancel and get back every dollar except the $20 filing & processing charge.

The cutoff is submission. "Submitted" means the moment we send your filing to the state: through the state's online system, or, in a state that accepts only paper filings, when we send it by mail or courier. If your cancellation request reaches us before that moment, you get a refund, even if we were already preparing the filing. It doesn't matter how far along our own work is. If we cancel the order, or can't submit your filing for a reason on our side, the refund is in full, the $20 filing & processing charge included.

The refund includes:

  • our service fee ($99, or the expedited price);
  • the state's fee, which we have not paid to the state yet;
  • the operating agreement, if you bought it (see Section 5);
  • the registered agent's first year, if it has already been charged (if it hasn't, it won't be);
  • anything else you paid us for that order.

The $20 filing & processing charge is not refundable once your order is paid, except when we cancel the order or can't file it. There is no other cancellation fee. To cancel, email admin@standardfilings.com with your order number, or reply to any email about your order. When we refund an order, we stop work on it and turn off its document downloads.

2. After we submit

In short: once your filing is at the state, the state's fee is the state's and our service fee is earned, except under the guarantee in Section 3.

  • State's fee. Once it has been paid to the state, it isn't refundable, even if the state hasn't approved the filing yet; we can't get it back for you. If the state refunds it (for example, by returning a rejected filing with its fee), we pass on every dollar the state returns.
  • Filing & processing ($20). Not refundable (see Section 1).
  • Service fee. Our work (preparing and submitting the filing) is done, so the service fee is not refundable, except under the guarantee in Section 3.
  • Not grounds for a refund after submission: changing your mind, no longer needing the company, or how long the state takes to process the filing. We never promise the state's processing time.

3. If the state rejects the filing (our guarantee)

In short: if it's our mistake, we fix it free, and if we still can't get it filed, you get our service fee back. If it's the information you gave us, the first fix is free.

3.1 Rejections caused by our error

Our error means a mistake on our side: for example, we entered something differently from what you gave us, used the wrong form, or left out something the state requires that we should have included. We correct the filing and refile it at no cost to you, including any additional fee the state charges to refile. If we still can't get it filed, we refund our service fee. The state fee is handled as in Section 2.

3.2 Rejections caused by the information you gave us

Examples: the name you chose isn't available, the registered agent address you gave isn't accepted, your agent didn't accept the appointment, or other information you gave us was wrong or incomplete. We don't guarantee that a name will be available or that the state will approve a filing; the state decides.

  • We tell you what the state needs, and we make one correction and refiling at no service fee. If the problem is the name and you gave us a backup name, we use it, and we email you the name we're filing under before we refile.
  • Any additional fee the state charges for the new filing is yours. We tell you the amount and get your OK before paying it.
  • If a further correction is needed after that, we tell you what is needed and any cost before doing more work.
  • If you decide to cancel instead: if we haven't submitted the filing yet (for example, we found the name unavailable during our own check), Section 1 applies and you get everything back except the $20 filing & processing charge. If we have already submitted it, the service fee is not refunded, and the state fee is handled as in Section 2.

4. Same-day and next-day filing (the $99 and $49 upgrades)

In short: if we miss the submission day you paid for, for a reason within our control, you get that upgrade back ($99 same-day, $49 next-day); the rest of the order goes ahead.

A same-day LLC order that is complete (paid, with your LLC details in) by 2 PM Eastern on a business day is submitted to the state that business day; one completed later is submitted the next business day. A next-day order is submitted the business day after it is complete. "Complete" and "business day" are defined in Terms of Service Section 6. Either upgrade buys the speed of our submission. It does not buy faster processing by the state, and it does not include any expedite fee the state charges.

If we miss that submission day for a reason within our control, we refund the upgrade you paid for ($99 same-day, $49 next-day), and the rest of the order goes ahead. You don't have to ask, but if you think we missed it, email us. The upgrade is not refunded when the delay comes from:

  • waiting on you: a signature or registered agent acceptance the state requires, a correction, or missing information. The submission day then counts from when we receive what we need;
  • the state: its filing system is down or not accepting filings;
  • a state that accepts only paper filings, where submission depends on mail or courier delivery.

If you cancel the whole order before we submit, the upgrade is refunded with the rest of the order (Section 1).

5. Operating agreement ($99 add-on)

In short: refunded if you cancel the whole order before we submit, or if it's defective. Otherwise it's yours to keep and not refundable.

The operating agreement is a self-help document generated from your answers (not available for California or North Carolina LLCs or addresses). An add-on like this is refundable until it is generated or downloaded. We generate it and email it to you once your LLC details are in (you enter them on your order page after paying), so after that it is refundable only:

  • as part of cancelling the whole order before we submit (Section 1), in which case we also turn off its download; or
  • if it is defective: it doesn't match the information you gave us, it is missing a section our template includes, or the file won't open. We fix it first, and if we can't, we refund the $99.

6. Registered agent service

In short: the first year is refunded if your order is refunded before we submit, or if your LLC is never formed. After that, the current year isn't refundable, but you can turn off renewal, and an unwanted renewal is refunded if you ask within 30 days.

Nothing for the agent is charged with your order: the first year is charged when we appoint your agent, just before we file. If your order is refunded before we submit your LLC (Section 1), that charge is refunded with it, or never made if it hasn't happened yet, and the agent service ends. The first year is also refunded if your LLC is never formed. Once your LLC is formed naming our registered agent partner as its agent, the current year is not refundable, but you can turn off automatic renewal so you aren't charged again (see Terms of Service Section 5). If a yearly renewal is charged and you didn't mean to keep the service, tell us within 30 days of the charge and we'll refund that renewal, as long as no legal documents were received for you during the new term. The service then ends, so name a new agent with your state.

A registered agent change (switching an existing company to our registered agent service) is refunded in full if you cancel before we file the change with the state, or if we can't complete the change. Once the state records our partner as the agent, the current year is not refundable; renewal can be turned off at any time, and an unwanted renewal is refunded within 30 days of the charge as above.

7. Other state filings

In short: annual reports, reinstatements and dissolutions follow the same rules: a full refund until we submit, and the guarantee after.

  • Queued filings. Some filings can be paid for before the state opens its filing window (for example, an annual report bought in December for a window that opens January 1). Until we file it, you can cancel for a full refund of everything, including the state fee, because nothing has been paid to the state.
  • State penalties and past-due fees. Where a state adds its own late penalty, or a reinstatement includes past-due report fees, those amounts are itemized before you pay and treated like any state fee: refundable in full until we submit, and the state's after that.
  • If the state's fee goes up after you pay and before we file, we tell you the new amount and ask you to pay the increase before we file.
  • EIN orders include no government fee; the IRS charges nothing for an EIN. "Submit" for an EIN order means sending the application to the IRS.

8. Card disputes and chargebacks

In short: please contact us first; most problems are fixed faster that way. While a payment dispute is open, we pause work on the order.

If something went wrong, email admin@standardfilings.com before disputing the charge with your card issuer. A refund we issue reaches you the same way and is usually faster. If a payment is disputed, or our payment processor flags it for review, we pause work on that order: we don't submit, refile or deliver anything until the dispute or review is resolved, so a disputed order may miss the timelines in our Terms. A dispute doesn't undo a filing the state has already received. None of this limits any right you have with your card issuer.

9. How to ask, and how refunds are paid

In short: email us with your order number; we reply within 1 business day, and approved refunds go back to your card within 2 business days.

Email admin@standardfilings.com with your order number. We reply within 1 business day. Approved refunds go back to the card you paid with and are issued within 2 business days of approval; your bank may take 5 to 10 business days to show them.